faq

Frequently asked questions

Where are you based?


We are based on the Isle of Anglesey in North Wales. 'Môn' is short for Ynys Môn which is the Welsh name for Anglesey - hence our name, Melted Môn.




How long does delivery take?


Although we aim to pack and post your orders within two working days, depending on how busy we are it could take up to five working days for us to post your order. It should then take another two to three days for delivery via Royal Mail.




Are your products CLP compliant?


Yes, all our wax melts are CLP compliant. Meaning each wax melt comes with safety information for each fragrance. We also have additional Safety Data Sheets available upon request, just send us an email on meltedmon@gmail.com




Why is my wax smoking?


This is a common misconception, none of our wax melts can emit smoke. However sometimes when using the wax melts you may see vapour emitting from the wax – This is normal and is in fact the fragrance being released from the wax.




Do you provide designer fragrances?


Our high quality strongly scented fragrances are suprisingly not designer, they are just similar in terms of fragrance notes to the popular originals. We are not affiliated with any designer fragrance companies.




Are you eco-friendly?


All of our packaging is totally recyclable. Our clamshell packaging is made from 89% recycled plastics. We chose recycled plastic over bio-degradable clamshells due to it being a more readily recyclable option in comparison to bio-plastics which have to be disposed at composting facilities and cannot be recycled.

We re-use packaging we receive in our personal orders where we can to reduce our carbon foot print.
Our packaging tape is completely recyclable, meaning you can just pop your cardboard parcel in the recycling bin without having to take off any pesky tape. We use 100% Soy wax which is non-hazardous and better for the environment, in comparison to Paraffin wax.