DELIVERY & Returns

Delivery policy

We aim to package and post your orders within two to three working days. As we are a small business please allow extra time during busier periods.

Royal Mail UK Postal Service

We offer a Standard UK Delivery using Royal Mail  @  £3.00 

Shipping takes between 2-3 days.

Free Local Collection 

IMG_2689_edited.jpg

We are currently offering free local collections from my home, these orders will be placed in a collection box outside the house.

 

Please select 'Local Collection' at checkout  to use this service. Once you have completed your order you will receive an order confirmation, a 'pick-up ready' email will be sent to you once your order has been packed and placed in the order box.

 

You can then collect your order at your convenience!

Return & Exchange Policy

We want you to be happy with your orders from us, communicate with us where possible and we can rectify any issues. 

We will gladly accept your return (for any reason) of products purchased directly from us.

All we ask is that you:

  1. First email us within 30 days of delivery at meltedmon@gmail.com with your name, order number and reason for your return.

  2. Return the product to us in the exact condition you received it, unused.
     

If the return is due to an error on our part (i.e. we accidentally shipped something other than the product that appears in your order confirmation), let us know and we will make it right as quickly as possible.
 

If the return is due to anything other than our error, you are responsible for the cost of shipping the product back to us. We cannot supply return shipping labels. We also strongly suggest that you ship via Royal Mail with a tracking number as we cannot be responsible for packages lost in transit back to us. 
 

Once we receive the return and confirm the product meets the above criteria we will issue a refund for the amount of your purchase.